Política de reembolso

100 days to change your mind

You have 100 days from the delivery date to return your order for a full refund, for any reason.

A cut strap does not void your return. Cutting the strap to length is how the belt is fitted, so a cut strap is expected and is never a reason for us to refuse a refund.

How to start a return

Contact us through the contact page with your order number. We reply within one business day with the return address and instructions.

You are responsible for the cost of return shipping. We recommend a tracked service, because we can only refund a parcel that arrives.

Refunds

Once your return arrives we inspect it and issue the refund to the original payment method within 5 business days. Your bank or card issuer may take a further 3 to 10 business days to post it to your account.

Original shipping charges, where they were paid, are refunded when the return is the result of our error or a faulty product.

Faulty or incorrect items

If the buckle mechanism fails, it is covered for life under The Last Buckle Guarantee and is handled as a replacement rather than a return. See Returns and Warranty.

If an item arrives damaged or is not what you ordered, contact us within 30 days of delivery with a photo. We cover return shipping in those cases and send a replacement or a full refund, whichever you prefer.

Items we cannot refund

Gift cards, and any item that has been deliberately damaged or modified beyond normal fitting.

Customers in the European Union and the United Kingdom

Nothing in this policy limits your statutory rights. You have a 14-day right of withdrawal from the date of delivery in addition to the 100-day window offered here, whichever is more favourable to you.