Terms of service

Who you are buying from

This store is operated by VELNOR COMMERCE LLC, a limited liability company registered in the State of Wyoming, United States, with its registered address at 30 N Gould St, Ste R, Sheridan, WY 82801, United States. In these terms, "we", "us" and "our" mean VELNOR COMMERCE LLC, trading as IVERDAN. "You" means the person visiting the site or placing an order.

You can reach us at contact@iverdan.com or through the contact page.

What these terms cover

These Terms of Service apply to iverdan.com, to every order placed through it, and to any message you send us about an order. Placing an order means you accept them. Our Privacy Policy, Refund Policy and Shipping Policy form part of this agreement. Where the Privacy Policy and these terms disagree about personal information, the Privacy Policy governs.

Who can order

You must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. We ship to the United States, the United Kingdom, Canada and Australia. Orders with a delivery address outside those four countries cannot be accepted.

Products, colours and availability

We describe every product as accurately as we can and photograph it as it is. Screens render colour differently, so leather tones and metal finishes may vary slightly from what you see. Natural variation in grain and colour is a property of full-grain leather and is not a fault.

Stock is finite and a product page may briefly show an item that has just sold out. If that happens on your order, we tell you and refund in full.

Prices and currency

All prices are in United States dollars and include no import duties or local taxes. Your bank may apply its own conversion rate and foreign transaction fee, which we do not receive and cannot control.

We can change prices at any time, and a change never affects an order already placed. If a product is listed at a clearly incorrect price because of a technical or human error, we may cancel the order and refund you in full rather than honour the error. We will tell you before we do it.

Orders and acceptance

Your order is an offer to buy. The confirmation email is an acknowledgement that we received it, not acceptance. The contract forms when we dispatch the goods. Until then we may decline or cancel an order, and refund it in full, if the item is unavailable, the price was wrong, we cannot ship to the address given, or we have reasonable grounds to suspect fraud or resale.

Payment

Payment is taken at checkout through Shopify Payments and the other providers shown at the time. We do not see or store your full card number. By submitting payment details you confirm you are authorised to use that payment method.

Delivery, duties and import taxes

Delivery times, tracking and what happens to a lost parcel are set out in the Shipping Policy. Delivery windows are carrier estimates, not guarantees, and are counted in business days after dispatch.

Goods ship from our production partner in Asia. Depending on your country and the value of the order, your customs authority may charge import duty or local tax before delivery. That charge is set by them, is not included in the price you paid, and is your responsibility. Risk of loss passes to you on delivery.

Returns and refunds

You have 30 days from the delivery date to return an order for a full refund, for any reason. Cutting a belt strap to length is how the belt is fitted, so a cut strap never voids a return. You cover return shipping. The full terms are in the Refund Policy.

The Last Buckle Guarantee

If the locking mechanism inside the buckle fails in normal use, we replace the belt, with no time limit. Your order number and a photograph of the buckle are enough. The cover applies to the mechanism, not to the leather. Leather darkening, creasing and taking the shape of the wearer is the material behaving correctly and is not a defect. Damage from misuse, alteration beyond normal fitting, or accident is not covered.

Our content

The IVERDAN name, the logo, the product photography, the text on this site and the design of the site belong to us or to our licensors. You may not copy, republish or use any of it commercially without written permission. Buying a product gives you the product, not a licence to our brand.

What you may not do here

Do not use this site to break the law, to interfere with its operation or security, to scrape it at a scale that degrades it for other people, to impersonate anyone, or to buy for resale without our written agreement. We can suspend access if you do.

Anything you send us

If you send us a review, a photograph, a comment or an idea, you keep ownership of it and you give us permission to use, display and adapt it in connection with the brand, without payment. Only send us material you have the right to share. We are not obliged to publish anything, and we can remove content that is unlawful, misleading or abusive.

Links to other sites

Where we link to a site we do not run, we do not control it and we are not responsible for its content or its terms.

What we do not promise

The site is provided as it is. We do not promise that it will be free of interruption or error, and we make no warranty beyond the ones we state here and the ones the law gives you. Nothing in this section removes a warranty or a right that the law of your country does not allow us to remove.

Limit of our liability

To the extent the law allows, our total liability for any claim connected to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss such as lost profit, lost time or loss of data.

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Your rights under your own consumer law

Nothing in these terms reduces the statutory rights you have where you live. Customers in the United Kingdom keep their rights under the Consumer Rights Act 2015, including the 14 day right of withdrawal, which runs alongside the 30 day window we offer, whichever is more favourable to you. Customers in Australia keep the guarantees under the Australian Consumer Law, which cannot be excluded. Customers in Canada keep the rights given by the consumer protection law of their province. Customers in the United States keep the rights given by the law of their state.

Indemnity

If your breach of these terms causes a third party to bring a claim against us, you agree to cover the reasonable cost of defending it.

Events outside our control

We are not liable for delay or failure caused by something outside our reasonable control, including carrier disruption, customs holds, natural events, strikes, war, or the failure of a payment or hosting provider. If the delay is long, we will offer you a refund.

Governing law and where disputes are heard

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. The courts located in Sheridan County, Wyoming have jurisdiction over any dispute.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country where you live, or of your right to bring proceedings in your local courts where that law gives you that right.

Before starting proceedings, please write to us at contact@iverdan.com. Most problems are an order that went wrong, and we settle those in a day.

The rest

If one clause turns out to be unenforceable, the others continue to apply. Not enforcing a term once does not waive it. These terms, together with the policies linked above, are the whole agreement between us about your order. You may not transfer your rights under them without our agreement.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it. Material changes take effect when posted on this page.

How to contact us

VELNOR COMMERCE LLC, trading as IVERDAN
30 N Gould St, Ste R
Sheridan, WY 82801
United States
contact@iverdan.com